I have never reviewed a car repair shop before. I wouldn't have this time except these folks broke the mold. My past experience with others has been bad enough, and the prices high enough that I attempted my own work. Especially after getting a misleading diagnosis and outrageous quote from another shop. When I had to give up in frustration, David, the Service Manager, made me feel OK, rather than give me attitude about having to clean up my mess. He kept me advised of their progress, got approval for each step and in the end actually charged me less than quoted! I was very pleasantly surprised. David told me the mechanic was able to accomplish the repair without removing a component that they first thought would be in the way. My experience else where would be to expect to be charged for all that was authorized and then some no matter what. I'm 73, Honest 1 means I can finally hang my tools up!